I received a damaged item, received the wrong item, and have not yet received my order.

1. Damaged items, incorrect items, or items not received after 30 days (excluding shipments marked as delivered on the carrier's website, such as USPS or Canada Post) are eligible for a free replacement within 7 business days.
2. If 7 days have passed since your delivery date, unfortunately, we cannot offer a replacement.
3. All sales are final. If you received a defective or incorrect item, or if you did not receive your order after 30 days (excluding shipments marked as delivered on the carrier's website), we will process a replacement instead of a refund.

Damaged Item

1. A replacement order, with the same shipping speed that was used on your original item, will be created.
   
   1. Please provide three photos of the received item from different angles to help us process your replacement order more quickly
   2. If a replacement is being processed, you do not need to return the damaged item to us.

Incorrect Item

1. An incorrect item refers to receiving a completely different product from what is shown on our website.
   
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
2. If a replacement is necessary, we will create a new order with the same shipping speed as your original item.
   
   • Please provide three photos of the received item from different angles to help us process your replacement quickly.
   • If a replacement is being issued, you do not need to return the incorrect item to us.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   1. A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   1. Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.