Is it possible to modify my order?

No Tracking Number Yet

1. If you haven’t received a tracking number yet, please reach out to us via our Contact Form page so we can check with our Fulfillment Center to see if a modification is still possible. We will notify you within 24 to 48 business hours regarding the status of the modification.

The Tracking Number Has Been Emailed

1. If the shipment status shows as “Label Created” or “The shipment notification has been sent” please contact us through our Contact Form page o we can inquire with our Fulfillment Center about the possibility of making a modification. We will provide an update within 24 to 48 business hours on whether the modification was successful.
2. We would like to ask for your kind understanding that if the status of the shipment has already changed from “Label Created” or “The shipment notification has been sent”, we can no longer guarantee we can still retract the parcel since it has left our Fulfillment Center and is already in transit but we will try our very best to see what we can do.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.