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Dissatisfied
- Our dedicated Product Research Team has spent countless hours sourcing products we believe our customers will love. We focus on selecting items that align with current market trends, high demand, and popular preferences to ensure that we only offer top-quality, trending items that resonate with your needs.
- Due to the significant operational costs that a small business faces, we kindly ask for your cooperation in ensuring you’ve carefully researched the product you intend to purchase. We suggest thoroughly investigating the product online to confirm it fits your needs. If you feel the product is not right for you, we advise not going through with the purchase.
- We are sorry to hear that you’re unhappy with your purchase. However, due to the expenses already incurred in processing your order, our policy states that all sales are final and refunds are not available.
Incorrect Item
- An incorrect item means that the product you received does not match the one listed on our website.
- Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
- Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
- Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
- As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase.
- Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
- As a small business, we always strive in ensuring that the product information posted on our website is exhaustive of what a customer would need to help them decide if they want to proceed with their purchase and not proceed with the order if they think our product is not the one they are looking for or does not meet their needs.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please send us three photos in different angles of the item you’ve received as it will help us expedite your replacement order.
- If a replacement order will be created, there is no need to send the incorrect item back to us.
Items Not Received After 30 Days
- Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
- Please click here to know what tracking number should I give to my local post office.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.