When will my order be dispatched and received?

Shipping

1. Expect your order to ship in 1 to 5 days, with delivery in the US taking 7-20 days, and internationally, 10-25 days.
   
   • Still within 5 business days from the order date.
     • We aim to ship your order within 1 to 5 business days. If the item ships earlier, you will receive a confirmation email with tracking information to track your package’s journey from our fulfillment center to you.
     • If you don’t see a tracking email by the 5th day, please check your Spam/Junk folders.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • If your order is not shipped by the 6th business day, be assured that we’re handling the delay. Our team is aware of the situation, and we've taken steps to escalate the matter to the Fulfillment Team for quicker resolution.
     • Please give us up to 3 more days to send your tracking details.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • In cases of high shipping volume, the first scan of your package may only occur once it reaches a regional processing center near its delivery location, and the carrier may not acknowledge receipt of the package until then.
     • The initial scan may happen upon delivery, not before.
     • There could be delays in updating the tracking information.
     • For shipments such as Standard International shipping, tracking details may not be available. Nonetheless, rest easy knowing that your package will typically arrive within 20 to 25 business days, as promised.
   • Beyond 20 (for US) or 25 (for International) business days.
     • If tracking has not been updated after 20 or 25 business days, please allow for an additional 5 business days for your delivery. It’s common for packages to arrive soon after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • We understand that waiting for an order can be stressful, and as a small business, we want to ensure that you have peace of mind. Our team is diligently keeping track of all orders to ensure they’re processed and shipped on time. If delays do occur, we have already escalated the matter to our Fulfillment Manager, who is working closely with the team to resolve the issue as quickly as possible. Rest assured, we are doing everything we can to prevent any further delays.
     • We would appreciate your understanding as we investigate the situation, and we’ll be in touch through email within 2 to 5 business days with the outcome.

How are shipping and delivery dates calculated?

1. We calculate delivery estimates by adding the transit time to the estimated shipping date.
2. The time it takes for your order to be delivered depends on the shipping method you choose, and we calculate this using business days only. Saturday and Sunday are typically excluded from transit time unless you select an option for weekend delivery. Please note that public holidays may also affect the delivery time, so we account for those when providing an estimate.
3. In certain cases, we offer a countdown timer to show how much time you have left to place your order and receive it by the specified delivery date. Keep in mind that the date could change before your order is placed. You will receive the final delivery date in your order confirmation email once your purchase is complete.
4. By selecting Free Shipping, your order will typically arrive within 7 to 25 business days. To keep shipping costs low, we process orders using the most efficient and affordable methods. Although minor delays can happen from time to time, we will work to ensure that your package reaches you within the expected time window.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.